Frequently Asked Questions
Frequently asked questions
Orders and payment
You can pay online with any method shown at checkout, or choose cash on delivery.
Shipping is free on prepaid orders. Any charge for cash on delivery is shown at checkout before you pay.
Contact us as soon as possible with your order number. Because pieces are made to order, changes are easiest before production starts.
Shipping and delivery
Each product page shows an estimated dispatch date. We email you the tracking details as soon as your order ships.
Use the link in your shipping email, or visit our order tracking page.
Returns and exchanges
You can read our full terms on the refund policy page.
Contact us with your order number and we will explain the options for your piece. Some designs can be resized.
Sizing and care
Use our ring size guide to convert a ring you own or a size you already know.
Store each piece separately, keep it away from perfume and household chemicals, and clean it gently with warm soapy water and a soft brush.
Yes. They have the same chemical, physical and optical properties as mined diamonds. Only their origin is different.
Still have a question?
Our team is happy to help with orders, sizing and designs.