Refund policy
🔁 Returns
Eligibility: You can request a return within 21 days of delivery.
Condition: Item must be unused, in original condition, and include original packaging and documentation.
How to Request: Email us at JoyariKrafted@gmail.com before returning any item.
📝 Returns requested after 21 days post-delivery are not accepted.
🚫 Non-Returnable Items
Customized or personalized items
Jewelry with engravings
Made-to-order products
These are final sale as they are made especially for you.
💳 Refunds
Refunds are processed once we receive and inspect your return.
The amount will be credited to your original payment method within 1–2 business days after approval.
🕰️ Missing or Late Refunds
If you haven’t received your refund:
Recheck your bank or credit card account.
Contact your bank or credit card company.
If issues persist, contact us at JoyariKrafted@gmail.com
🔄 Exchanges
We replace items only if they are defective or damaged.
To request an exchange:
Contact us at JoyariKrafted@gmail.com
Our team will provide the return instructions and address.
🎁 Gift Returns
If marked as a gift at purchase and shipped directly to you:
You’ll receive a gift credit for the return value.
If not marked as a gift, the refund will be issued to the original purchaser.
🚚 Return Shipping
Email us first before shipping anything: JoyariKrafted@gmail.com
Return address will be provided upon request.
Customers are responsible for return shipping costs.
We recommend trackable shipping for items over 200.
Shipping costs are non-refundable.